A New York–based employee benefits organization needed honest guidance, stronger cybersecurity, and support evaluating complex IT products. Bit by Bit became their long-term advisor, helping them choose the right tools, improve compliance, and maximize the value of every investment.
“It’s good to know that we’re getting the best bang for our buck.”
— Director of Information Security, Employee Benefits Organization
The Challenge
The organization supports hotel union members with healthcare and pension benefits. Handling sensitive data required strong security tools and clear compliance practices. Their IT leadership needed a partner who could evaluate software and hardware options, conduct firewall and HIPAA audits, and provide honest input. They wanted advice they could trust, not aggressive sales tactics.
The Turning Point
When SDG began its search, the team wanted a provider small enough to give personal attention but experienced enough to manage global operations. Bit by Bit stood out for its responsiveness, clarity, and strong understanding of how consulting firms operate. From the first meeting, Bit by Bit demonstrated a commitment to learning SDG’s business and tailoring their approach, not applying a generic fix.
The Transformation
Bit by Bit now serves as a strategic advisor, helping the organization strengthen security and make cost-effective IT decisions.
- Product Resell and Vendor Management: Bit by Bit vets products, manages vendor communication, and handles purchasing.
- Audit and Compliance Services: The team conducts firewall configuration audits and HIPAA risk assessments.
- Advisory Support: They provide guidance on tools, security practices, and market options for information security products.
- Negotiation Assistance: Bit by Bit helps analyze pricing and terms with large vendors to ensure fair agreements.
- Dedicated Support Team: A group of five to six specialists works directly with leadership on ongoing needs.
The Results
The partnership continues to deliver both financial and operational value.
- Better Value: Purchases and vendor contracts are evaluated to ensure strong return on investment.
- Improved Security: Audits strengthen the organization’s firewalls, data protections, and HIPAA compliance posture.
- Reliable Guidance: Leadership receives honest input on products, vendors, and overall security strategy.
- Long-Term Partnership: More than two decades of collaboration across multiple organizations.
- High Client Rating: A 4.5 overall score with perfect marks for cost and willingness to refer.