Imagine Your Business, Backed by Decades of
Proven Performance
37+ years of operating under the same ownership
You get the benefit of steady leadership, reliable processes, and a team that’s solved nearly every IT challenge imaginable.
ESAT-SOC2 designation
You’ll know your data will always be protected according to industry best practices and highest security standards.
A 98% client
retention rate
You’ll feel at ease knowing your operations keep moving with an IT partner who’s shown they can keep things running.
Businesses like Yours Have Counted on Consistent IT Support Since 1987
When your business relies on its technology to get work done, any outage or security scare can derail your day fast. Having experts who keep your systems steady in the background lets you stay focused on your key priorities.
With more than three decades of building and managing proactive IT solutions, you benefit from a unique trifecta of certified technicians, business-focused technology expertise, and streamlined processes, giving you a level of service smaller or less experienced providers simply can’t match.
No matter your size or industry, keeping up with constant tech changes can feel like a full-time job. With steady, experienced support behind you, your team can stay productive, communicate more easily, and keep costs under control without getting pulled into IT issues.
The Commitments That Protect Your Time and Productivity
Meet the Team That Keeps Your IT on Track
When your technology works reliably, you can stay focused on growing your business.
Building that foundation starts with relying on a highly skilled team of engineers with deep experience supporting clients across law, finance, architecture, non-profits, and more.
Based in New York City with teams in Dallas and Boston, you'll benefit from our strong employee retention—an average tenure of seven years—giving you continuity and long-term relationships with the people who support your IT.
Bruce Steinfeld
Founder & CEO | BS (Mathematics and Computer Science), SUNY Binghamton
Bruce started Bit by Bit from a studio apartment in New York’s West Village in 1987, transforming a custom programming startup into a full-service IT firm serving clients across three major markets.
Over 35 years at the helm, he has guided the company through every major shift in technology, from early networks to today’s hybrid environments. But the focus has remained the same: make technology feel effortless so clients can stay focused on what matters most. That mindset has built lasting trust, reflected in a 98% client retention rate and a team that sticks around for the long haul.
Jim Silvia
Chief Information Officer | Binghamton University
Jim ensures Bit by Bit runs on the same kind of technology it delivers to clients: reliable, secure, and aligned with real business needs. He ensures the company practices what it preaches, maintaining robust internal systems while helping clients navigate their own technology decisions.
Thanks to Jim’s leadership and strategic vision that balances innovation with reliability, clients partner with a team that doesn’t just recommend solutions; they rely on them every day.
Robert Fischgrund
Vice President
As a college friend of Bruce, Robert has been part of Bit by Bit since the early days. He drives strategic initiatives and operational excellence, ensuring the company stays true to its founding principles while adapting to new challenges.
His history with the company shows up in how he leads today: steady, collaborative, and grounded in long-term relationships. For clients, it means working with someone who values consistency, follows through, and treats every partnership like it’s built to last.
Rob Bello
Vice President of Sales / Partner | BS (Marketing & Economics), SUNY Brockport
Rob brings over 20 years of technology experience, and his approach is simple: listen first, then offer solutions that address real business challenges. His expertise spans cloud computing, network security, and enterprise software, but his real superpower is translating complex technology into clear, practical business outcomes. Whether it’s a nonprofit modernizing its systems or a law firm moving to the cloud, Rob keeps the focus on what matters: reducing risk, improving uptime, and making every investment count.
Ivan Shore
Vice President of Sales and Marketing | BA (Political Science), University of Albany
With 28 years in sales leadership, including 13 years with Cardinal Healthcare, Ivan brings creativity and clarity to client relationships. His approach is simple: respond quickly, communicate clearly, and support the bigger mission behind the work. During the COVID-19 transition, he played a key role in helping organizations in hard-hit industries shift to remote work and keep moving forward.
As Bit by Bit’s resident “Master of Fun”, Ivan combines business acumen with infectious energy, whether he’s showing up as Buzz Lightyear at a conference or orchestrating creative client appreciation events.
Davin Singh
Vice President of Managed Services | New York University
Since 2011, Davin has been the force behind keeping client systems running smoothly, often before issues are even noticed. He leads the managed services team with a hands-on, prevention-first mindset: monitor constantly, fix early, and minimize disruption. For clients, that means fewer interruptions, less firefighting, and the freedom to focus on their work instead of their technology.
William Venezia
Director of Telecommunications
William leads Bit by Bit's Telecommunications Practice, covering enterprise fax, SIP trunking, and Microsoft Teams voice. His focus is the communications infrastructure organizations can't afford to have go dark — hosted RightFax environments, session border controllers, and carrier SIP trunks that have to deliver every document and every call, every day.
He specializes in migrations that don't force a platform replacement. Clients moving off aging PBXs and on-premises fax servers get a phased cutover onto cloud platforms, designed around their existing systems and validated before anything is retired. That means fewer surprises at go-live and no gap in service during the transition.
William works with healthcare, legal, financial services, and non-profit organizations where document delivery and call reliability carry compliance weight. Each deployment is scoped to how the client actually operates, with integration into the EHR, practice management, or line-of-business applications their teams already use.
He also teaches IT certification courses — CompTIA A+, Network+, and Security+, plus Google IT Support — at Naugatuck Valley Community College.
Haroon Kauser
CFO
Haroon works behind the scenes to keep Bit by Bit strong, stable, and built for the long term. Overseeing accounting operations, financial planning, budget oversight, and compliance, his work ensures the company has the resources and discipline to deliver consistent service to clients year after year.
Haroon's commitment to accuracy and integrity aligns perfectly with our core values of transparency and reliability. For clients, that stability means the confidence to partner with a company that will be reliable into the future.
IT Services You Can Trust to Power Your Business
Downtime, security risks, and tech gaps can hit your business hard. Keeping them under control is what really keeps things running. With certified IT professionals who continually upskill and stay current on new technology, you get managed services that helps you stay reliable, efficient, and ahead of what’s coming next.
Recognized for expertise in cloud, security, and productivity solutions
Certified in secure DNS filtering and threat defense
Certified in deployment and management of FortiGate security solutions
Certified in virtualization and cloud infrastructure solutions
Certified for advanced endpoint protection and threat response
Network and security expertise across Cisco platforms