A New York City nonprofit needed steady, cost-effective IT support to keep its hybrid staff working without delays. With half the team remote and the rest onsite, their internal setup could not keep pace with daily requests, device needs, and software updates. Bit by Bit stepped in with fast responses, clear communication, and full management of their environment, helping staff stay focused on their mission.
“Bit by Bit keeps our organization up and running smoothly. They’re available right away, resolve issues almost immediately, and help us find the best products for our needs.”
— Chief of Staff, Nonprofit Organization, New York City
The Challenge
The nonprofit needed support for both onsite computers and remote workers. Their internal systems were not set up to handle the volume of requests coming from staff across multiple locations. Onboarding new hires, managing devices, and keeping software updated took too long. Staff often waited for help, slowing daily work and creating frustration. The organization needed a reliable partner who could manage everything and stay within budget.
The Turning Point
Leaders met the Bit by Bit team through a local networking group and were impressed by their clear communication and friendly approach. The nonprofit wanted a partner who could explain things in simple terms, respond quickly, and support remote and onsite workers with equal care. They chose Bit by Bit for their responsiveness and ability to work within the organization’s budget.
The Transformation
Bit by Bit took full responsibility for managing the nonprofit’s technology and supporting staff every day.
- User and Device Management: Set up computers for new hires and maintained hardware for all staff.
- Remote and Onsite Support: Offered same-day help and weekly onsite visits to check equipment.
- System Maintenance: Kept software and hardware updated and secure across departments.
- Procurement and Research: Found affordable tools and technologies to improve efficiency.
- Consistent Communication: Provided direct access to support staff and clear updates on every request.
The Results
Bit by Bit improved reliability, speed, and overall user experience for the organization’s hybrid team.
- Quick Response: Most issues are resolved within hours and often faster.
- Stronger Reliability: Fewer disruptions and smoother day-to-day operations.
- Cost-Effective Support: Product research helps the nonprofit save money on technology.
- Improved Efficiency: Systems run better, allowing staff to stay focused on their work.
- Trusted Partnership: Ongoing collaboration since 2018 with steady satisfaction.