A high end carpet retailer in New York City needed dependable IT support to keep daily operations running smoothly. Slow computers, network issues, and software problems made it hard for staff to focus on serving designers and homeowners. Bit by Bit stepped in to stabilize systems, streamline support, and provide long term guidance.
“They’re very easy to work with, making potentially daunting problems less intimidating. Bit by Bit walks us through every issue and keeps everything running smoothly.”
— Owner, Luxury Carpet Retailer
The Challenge
The company needed help managing daily computer issues that slowed down business. Devices were not always connecting to each other or to internal systems, and staff needed support to keep everything working throughout the day. Recurring problems made work harder and took attention away from customers.
The Turning Point
The retailer was introduced to Bit by Bit through a former financial officer who had worked with them before. After meeting the team, leadership appreciated their responsiveness, clear communication, and straightforward support model. Bit by Bit provided the fast, dependable service they needed.
The Transformation
Bit by Bit now handles all general IT needs for the company.
- Remote Troubleshooting: Resolve issues quickly without needing to be on site.
- Device and Computer Setup: Install and configure new computers and ensure they connect to internal systems.
- Network Support: Keep communication between computers, copiers, and internal databases running smoothly
- Ticketing Assistance: Address issues as they come up through a streamlined ticketing system.
- Dedicated Team: A small group of technicians, including a senior engineer, provides consistent support.
The Results
Bit by Bit helped the retailer work more efficiently and confidently.
- Reliable Systems: Computers and devices stay connected and working.
- Faster Response Times: Support arrives quickly through the ticket system.
- Less Downtime: Issues are fixed fast so staff can stay productive.
- Strong Relationship: The team values Bit by Bit’s patience, communication, and professionalism.
- Perfect Client Rating: 5.0 overall for quality, schedule, and willingness to refer.