A medical office delivers physical therapy, chiropractic care, and sports medicine across ten clinics in Minnesota and New York. Their care teams depend on fast, stable technology to access medical records, schedule patients, and manage billing. When slow systems and inconsistent support began interrupting daily operations, Orthology brought in Bit by Bit to stabilize their environment and keep every clinic running smoothly.
“We’re delighted with their services. Bit by Bit is responsive, skilled, and always keeps us updated. They understand our needs and make sure everything works so we can focus on helping patients.”
— Chief Clinical Officer
The Challenge
The healthcare office’s clinics rely entirely on online systems for patient care. Their medical records platform, billing tools, and scheduling software all require dependable connectivity. When internet issues or software problems occurred, workflow stopped and patients were left waiting. The organization needed a responsive IT partner who understood healthcare’s pace and could keep systems steady across multiple states.
The Turning Point
Their leadership had worked with other providers but struggled with slow responses and a lack of consistency. They needed a partner who could manage the environment end to end and communicate clearly with each clinic. Bit by Bit’s reputation for responsiveness, healthcare experience, and hands-on support made them the right choice. Their local, non-outsourced service model also reassured the team that issues would be handled quickly.
The Transformation
Bit by Bit stepped in to support their daily operations and long-term needs. Their work included:
- Network Stability: Monitoring and maintaining reliable connectivity for all ten clinics.
- Software Oversight: Managing Orthology’s electronic medical system used for billing, care documentation, and scheduling.
- Remote Troubleshooting Accessing devices securely to fix issues without disrupting appointments.
- Hardware Procurement: Sourcing laptops, monitors, and equipment to support new hires and clinic growth.
- Clear Communication: Providing updates through a ticketing system and biweekly calls so staff always know the status of their requests.
These improvements created a stable workflow that lets clinicians focus on patients instead of teach Problems.
The Results
Bit by Bit’s partnership strengthened operations across every clinic.
- Immediate Response: Tickets are handled quickly by a U.S.-based team familiar with their systems.
- Stronger Reliability: Stable networks support uninterrupted scheduling, billing, and patient care.
- Simplified Reporting: Staff can submit issues easily and track progress in real time.
- Healthcare Expertise: Technicians understand Orthology’s software and resolve problems correctly the first time.
- Ongoing Satisfaction: Years into the partnership, Orthology continues to rate Bit by Bit 5.0 across quality, schedule, cost, and willingness to refer.