A New York City nonprofit focused on feminist film production and distribution needed help updating old technology and supporting a small team with limited IT expertise. Bit by Bit provided fast responses, clear guidance, and a modernized setup that helps staff stay productive and avoid the slowdowns caused by aging systems.
“Our primary tech provider is dedicated to figuring out what the problem is and fixing it. I know that if I have an issue, they will address it immediately.”
— Director of Finance
The Challenge
The organization relied on very old databases and software that slowed down work and caused frequent user errors. Staff members were not very experienced with technology, which made issues harder to solve. As a nonprofit that needed to use its funding for programs, it was difficult to find an IT partner who could help them move away from outdated systems without disrupting their work.
The Turning Point
The team had been working with an IT provider that offered poor service. They began looking for a new partner and met Bit by Bit through someone in their office building. After reviewing several companies, they chose Bit by Bit because the team was easy to work with, could explain things in simple terms, and offered the most affordable option.
The Transformation
Bit by Bit started by fixing immediate issues and then built a long term plan to update systems and reduce errors.
- System Modernization: Helped move the nonprofit away from outdated databases to newer and more stable tools.
- Daily IT Support: Responded quickly to user issues and software problems.
- Strategic Oversight: Explained which systems they could support and managed outside consultants when needed.
- Ongoing Communication: Held regular check ins to track progress and address new issues.
- Future Planning: Prepared the organization for Windows 10 requirements and guided proactive maintenance.
The Results
Bit by Bit improved system reliability and gave the team clearer guidance and faster support.
- Faster Response Times: Issues are handled quickly, including urgent after hours problems.
- Improved Communication: Staff receive clear updates on what is happening and what comes next.
- Updated Infrastructure: Old databases have been replaced with modern platforms.
- Higher Productivity: Staff can stay focused on distribution and production support without slowdowns.
- Transparent Partnership: The nonprofit values the steady, ongoing relationship and responsive service.