A library that serves people who are blind, have low vision, or live with print disabilities discovered that as their mission grew, their aging systems slowed daily work and created security risks.They turned to Bit by Bit to rebuild their technology on a modern cloud foundation so staff could focus fully on delivering accessible resources to their community.
“Bit by Bit is a wonderful company with an excellent balance of customer service, engineering know-how, and creativity. They worked with us to find solutions that truly fit our needs. Finding a team this well-balanced is rare. We’re grateful for the partnership.”
— COO, Library
The Challenge
A library relied on old on-premise systems that were hard to maintain and too slow for a team that needed quick, dependable access to files. Staff struggled with inconsistent connections, limited remote access, and rising security concerns. Their technology also made compliance more difficult. They needed a partner who could modernize everything without disrupting their work.
The Turning Point
Leadership realized the current setup could not support their programs long term. They wanted an IT partner who understood nonprofits and could guide them through a full upgrade in simple, clear terms. Bit by Bit stood out for their experience, steady communication, and proven work with mission-driven organizations that rely on secure, always-available systems.
The Transformation
Bit by Bit modernized the library’s environment step by step so the staff could keep serving their community throughout the transition. The work included:
- Migrating all systems from on-premise servers to Microsoft Azure
- Configuring devices for secure access both in the office and remotely
- Consolidating and cleaning data storage to reduce cost and risk
- Implementing ongoing managed IT support and 24/7 cybersecurity monitoring
The Results
Once the migration was complete, the improvements were immediate.
- Stronger Security: Annual cybersecurity assessment scores rose, and access controls became easier to manage
- Smooth Operations: The server shutdown and cloud transition happened with zero downtime or lost data
- Lower Costs: Cloud storage removed unnecessary expenses and supported nonprofit audit requirements
- Better Access: Staff and volunteers can now log in from anywhere and keep programs moving
- Consistent Support: With around-the-clock monitoring, JBI’s team can stay focused on their mission
- Five-Star Rating: JBI gave Bit by Bit a perfect 5.0 across quality, schedule, cost, and likelihood to refer