A nonprofit focusing on drug policy needed a stable, secure, and unified technology environment across seven offices nationwide. Bit by Bit stepped in to centralize their systems, strengthen security, and provide long term oversight that keeps the organization running without disruptions. More than a decade later, the partnership continues to support their mission and daily operations.
“They have a personal touch that makes it enjoyable to work with them. It’s clear they believe in our mission and always go out of their way to deliver great service. After more than ten years, we still trust them completely.”
— Director of IT and Knowledge Management
The Challenge
Operating seven distributed offices, the nonprofit relied on a patchwork of servers and firewalls that made management difficult. Each location used different equipment and configurations, which created risk and slowed internal processes. The organization needed help moving to a virtual server environment, upgrading firewalls, and building a more dependable system to support nationwide advocacy and daily staff operations.
The Turning Point
After realizing their previous IT arrangement was no longer meeting their needs, the organization was referred to Bit by Bit. From early conversations, leadership saw a clear difference. Bit by Bit identified specific risks in their environment, explained each step in simple terms, and presented a plan to stabilize and modernize their systems across all seven offices. This marked the beginning of a partnership that has now lasted more than ten years.
The Transformation
Bit by Bit took over high level IT management for the organization and delivered improvements that continue to support their nationwide work.
- Server Management: Oversaw Windows servers for the active domain to maintain uptime and stability.
- Virtualization: Transitioned legacy servers into a virtual environment to improve efficiency and reduce failures.
- Firewall Upgrades: Strengthened security at each office while allowing local authentication and safe data sharing.
- Email Migrations: Completed two successful migrations to increase reliability and accessibility for staff.
- Proactive Oversight: Monitored systems closely to prevent disruptions during staff absences or high demand periods.
A consistent team, including a senior account and technical leads, has supported the organization throughout the partnership.
The Results
With centralized IT management and updated systems, the nonprofit has seen long lasting improvements.
- Stable Operations: Virtualized infrastructure improved uptime and reduced technical disruptions across all offices.
- Stronger Security: Updated firewalls and managed access reduced risks and improved protection of sensitive information.
- Responsive Support: Bit by Bit resolves issues quickly and communicates clearly during every project.
- Long Term Partnership: More than a decade of consistent service built trust and reliability.
- High Satisfaction: The organization frequently recommends Bit by Bit to other nonprofits.
- Top Rating: A perfect 5.0 for quality, cost, and willingness to refer.