When a New York Law Firm struggled with daily IT issues that distracted staff from client work, they turned to Bit by Bit. After a full system upgrade and ongoing managed support, the firm now operates smoothly, with minimal downtime and secure remote access that keeps lawyers connected wherever they work.
“We felt confident that they knew their stuff and would take care of us, and our gut instinct turned out to be right. They don’t just fix problems, they make sure they don’t happen again.”
— Partner, Law Firm
The Challenge
The Law Firm handles civil litigation, real estate, criminal, and personal injury cases. But growing demands were being slowed by outdated systems and constant IT problems. Staff spent more time troubleshooting than serving clients. The partners wanted a trusted technology partner who could eliminate recurring issues, reduce downtime, and keep their focus where it belonged, on their cases.
The Turning Point
After consulting peers and interviewing multiple providers, the partners chose Bit by Bit. What stood out was the team’s understanding of how law firms operate and their attention to detail. They didn’t offer a one-size-fits-all plan. They asked smart questions, quickly assessed the firm’s infrastructure, and proposed a practical plan to strengthen systems long-term.
The Transformation
Bit by Bit started with a full IT audit and delivered a tailored roadmap to modernize the firm’s technology. Their work included:
- System Upgrades: Replaced outdated servers and network hardware to improve speed and reliability.
- Hybrid Cloud Access: Built a secure cloud structure that lets staff and attorneys access the latest files anytime, whether in the office or in court.
- Ongoing Managed Support: Provided dedicated account management, proactive monitoring, and fast response to any new issues.
- Quarterly Reviews: Scheduled regular check-ins to discuss performance, goals, and future needs.
With Bit by Bit managing IT, the firm's lawyers gained a reliable system that supports their cases instead of interrupting them.
The Results
The firm saw immediate and lasting improvements in how they worked and served clients.
- Minimal Downtime: IT issues dropped from daily disruptions to rare, quickly resolved events.
- Improved Productivity: Staff can now devote more time to client work and case preparation.
- Secure Remote Access: The hybrid cloud setup ensures lawyers can securely access and share files from any location.
- Proactive Support: Regular reviews help prevent future issues before they appear.
- Stronger Client Service: Reliable systems and faster workflows allow attorneys to focus fully on clients’ needs.
- Long-Term Partnership: After years of working together, the firm continues to trust Bit by Bit as a key part of their growth and stability.