As the Chamber expanded its programs and advocacy work, outdated systems slowed communication and made daily operations harder for a small staff already supporting one of the largest cities in the country. They partnered with Bit by Bit to modernize their technology, improve reliability, and give their team the tools to support local businesses without interruption.
““They do their very best to make sure you succeed. If there’s an issue, they step in immediately. Bit by Bit takes your business seriously, no matter the size, and they care about helping you reach your goals.”
— Vice President of Marketing Communications, City Chamber of Commerce
The Challenge
The Chamber advocates for local businesses, builds workforce programs, and supports economic development. But with a small team handling the workload of a much larger organization, their outdated systems made collaboration slow and remote work difficult. Old laptops, an aging server, and limited IT support caused delays and distractions. They needed a partner who could stabilize their environment and give staff reliable access to tools they depend on every day.
The Turning Point
The Chamber sent an RFP to members and reviewed fourteen proposals. Bit by Bit stood out for their clear communication, helpful explanations, and experience working with civic organizations. They understood how important it was for a small team to stay efficient and responsive. The Chamber wanted a partner who took their mission seriously, and Bit by Bit proved to be the right fit.
The Transformation
Bit by Bit updated the Chamber’s technology from the ground up so staff could focus on community programs instead of IT problems. Their work included:
- Cloud Migration: Moved the Chamber from an aging server to a secure cloud platform for faster access and stronger storage.
- Staff Mobilization: Replaced old laptops and equipment so employees could work from home and in the office during the pandemic.
- Fast Support: Resolved software bugs, device issues, and network problems quickly, often going above the original scope.
- Flexible Help: Provided both onsite and remote support, depending on what the team needed that day.
- Ticketing System: Set up streamlined communication so staff could send issues directly to Bit by Bit and get rapid responses.
- Project Oversight: Managed upgrades, new software requests, and system changes with clear updates and routine check-ins.
This hands-on support helped the chamber run programs more smoothly and respond faster to the needs of local businesses.
The Results
The Chamber’s technology is now stable, reliable, and aligned with the pace of their growing programs.
- Better Efficiency: Staff work more quickly thanks to updated systems and fast support responses.
- Reliable Remote Work: Employees can log in from anywhere and stay connected to the tools they need
- Clear Communication: The ticketing system makes it easy to report problems and track progress.
- Stronger Partnership: Bit by Bit handles issues immediately and treats the Chamber’s goals as their own.
- Consistent Performance: Fewer disruptions mean more time spent supporting local businesses and community development.
- Top Client Rating: The Chamber rated Bit by Bit 5.0 overall for quality, cost, and willingness to refer.