A global consulting firm helps leaders make complex business decisions around the world. But as the firm expanded across the U.S. and Europe, their tools and systems became hard to manage. Staff relied on overlapping software, unclear processes, and limited support for different time zones. SDG partnered with Bit by Bit to organize their environment, improve security, and create a stronger foundation for a fully distributed team.
“They’ve learned what our company does and how it functions, tailoring the answers to something that works for us.”
— Executive Assistant
The Challenge
The Firm had a global team with employees in the U.S., Europe, and several remote locations. As the firm grew, their internal systems became inconsistent. Policies were unclear, software tools overlapped, and IT support was stretched thin. One staff member was responsible for helping more than 60 employees across multiple time zones. The firm needed a partner who could support their distributed workforce, simplify software, and strengthen their overall cybersecurity.
The Turning Point
The Firm began searching for a managed IT provider that could offer strong support without the complexity of a large corporation. They wanted personal attention, clear communication, and a team that would take the time to understand how the firm operates. After interviewing several companies, Bit by Bit stood out. From the first call, they took time to learn SDG’s workflow and showed how they would tailor support to the firm’s needs.
The Transformation
Bit by Bit stepped in to manage the firm’s full IT and security environment. Their work included:
- Managing all Microsoft 365 plans, licenses, and user accounts
- Providing 24 / 7 help desk support with access to more than 15 technicians
- Delivering cybersecurity awareness training and dark web monitoring
- Reviewing and removing overlapping software tools
- Supporting new systems through project-based work such as security upgrades, cleanups, and software evaluations
- Offering weekly and monthly calls to monitor progress and plan improvements
With a dedicated client team, they gained predictable communication and expert guidance for long-term IT planning.
The Results
The firm saw strong improvements across the firm within the first year of partnership.
- Clearer policies and internal processes
- Reduced software redundancies that lowered costs
- Reliable 24 / 7 help desk coverage for all staff
- Faster resolutions for both short-term issues and long-term projects
- Better collaboration across multiple time zones
- Continued trust and a perfect 5.0 rating for quality, schedule, cost, and willingness to refer