A national airport concession company needed reliable IT support to keep stores running in airports across the country. Growing fast with limited internal resources, the team struggled with outdated systems and slow responses. Bit by Bit delivered the consistent, around-the-clock support they needed to stay online, secure, and productive every day.
“The main thing we enjoy about Bit by Bit is their response time. When we have a challenge, their response time is really good. We had a problem with one of our stores in North Carolina, and one of their representatives was up with me until almost 3 AM to resolve the issue. I appreciated their tenacity to make sure we weren’t just left hanging.”
— Director of Operations
The Challenge
The company operates retail and food concessions in 14 airports nationwide. As the business expanded, their internal IT setup could not keep up with growing demands. They needed stronger email security, better virus protection, and reliable help for both remote and onsite issues. With busy locations operating at all hours, the team needed support they could reach quickly and trust completely.
The Turning Point
In 2014, leadership selected Bit by Bit because of their accessibility, expertise, and reputation for staying committed until every issue is resolved. They wanted a partner who cared about uptime and customer experience as much as they did. Bit by Bit offered honesty, strong follow-through, and clear communication, which made them the right choice.
The Transformation
Bit by Bit took over all IT responsibilities and continues to support stores across every airport location.
- Email Management: Upgraded and secured systems to reduce risk and prevent downtime.
- Virus Monitoring and Network Protection: Provided continuous monitoring to detect and remove threats.
- Computer Repairs and Maintenance: Supported upgrades, replacements, and troubleshooting for corporate and airport offices.
- Remote and Onsite Support: Delivered quick help by phone and dispatched technicians when needed
- Continuous Communication: Gave regular updates and check ins to keep leadership informed.
The Results
Bit by Bit’s support created stronger stability and long term trust across every airport location.
- Rapid Response Times: Technicians stay available and work until the issue is fully resolved.
- 24/7 Availability: Support is always accessible, even during late night operations.
- Improved Stability: Secure and reliable systems across high traffic sites.
- Proactive CommunicationClear Communication: Regular follow ups and training help keep staff informed.
- Reliable Project Delivery: Work is completed ahead of schedule and within budget
- Perfect Client Rating: 5.0 overall for quality and willingness to refer.