When a leading jewelry designer and wholesaler in New York lost their full time IT director, they needed a partner who could take ownership of every system without slowing down their busy studio. Bit by Bit stepped in to manage all technology across the company, from servers to smartphones, and has supported the team for more than six years with reliable service, quick responses, and deep technical knowledge.
"“I am impressed with their effective communication and deep IT knowledge. Their staff is top notch, and they’ve never disappointed us in all the years we’ve worked together."
— VP of Finance
The Challenge
The company’s full time IT director left the organization, and leadership decided it was time to outsource all IT responsibilities to a reliable partner. They needed a team that could handle servers, desktops, phones, mobile devices, and software while responding quickly to staff needs. With constant design work and wholesale operations moving at high speed, the company could not afford downtime or delays.
The Turning Point
The company was introduced to Bit by Bit through a trusted colleague. What stood out was the strong communication, clear processes, and proven technical ability across a wide range of systems. Bit by Bit quickly assumed responsibility for the entire IT environment and became a steady extension of the internal team.
The Transformation
Bit by Bit now manages all day to day IT operations and supports every department in the company.
- End to End Management: of servers, desktops, smartphones, and all connected devices.
- Daily Support: through quick ticket responses, onsite assistance, and ongoing maintenance.
- Infrastructure Projects: including studio redesign wiring and setup for both permanent and temporary spaces.
- Hardware and Software Support: to configure, update, and optimize systems for reliable performance.
- Collaborative Workflow: with involvement from the owner and technicians across the Bit by Bit team.
Bit by Bit’s team, including account management and technical specialists, ensures Ventura’s operations run smoothly, even during high-volume campaign seasons.
The Results
The company gained stability, responsiveness, and long term reliability across its entire IT environment.
- Consistent Performance: Systems run smoothly with minimal downtime.
- Fast Project Delivery: Tailored firewall rules and user permissions keep data safe.
- Strong Technical Expertise: Knowledge covering servers, desktop computers, phones, iPhones, and varied software.
- Effective Communication: Clear updates, strong collaboration, and dependable follow through.
- Long Term Partnership: Six years and ongoing of trusted service and continuous improvement.
- Perfect Rating: The client scored Bit by Bit a 5.0 in quality, schedule, cost, and willingness to refer.