A leading New York design and production company needed dependable IT help to keep their creative work running smoothly. Bit by Bit stepped in to support their fast-paced environment, manage daily technology needs, and deliver quick fixes that prevent delays and keep projects moving.
“They’re reliable, professional, and always available when we need them. The team knows how to fix anything and does it quickly. They’re amazing.”
— Owner
The Challenge
The company’s creative work depends on stable and fast technology. Large production files, client presentations, and tight deadlines make even small outages costly. As the business grew, managing equipment, software, and iCloud storage became harder. Daily tech issues slowed work, and the team needed a partner who could support their workload and keep everything running without interruptions.
The Turning Point
The owner met Bit by Bit’s leadership at a networking event and decided to learn more. During the introduction, Bit by Bit showed a strong understanding of creative workflows and the challenges that come with them. Their clear communication, calm approach, and technical expertise stood out. The company saw that Bit by Bit could manage their systems with minimal disruption and provide steady guidance as they continued to grow.
The Transformation
Bit by Bit became the company’s full-service IT partner, taking ownership of all technology support and planning.
- Managed IT Services: Supported daily needs across hardware, software, and the entire network.
- Cloud Management: Improved iCloud use, storage, and collaboration for creative teams.
- Remote Support: Used Splashtop SOS to log in and fix issues quickly without stopping work.
- Procurement and Setup: Purchased, configured, and installed computers and equipment for new hires and upgrades.
- On-Site Service: Provided in-person help for major updates and complex problems when needed.
The Results
With Bit by Bit managing their technology, the company gained consistent stability and faster support.
- Faster Fixes: Most issues are resolved remotely within minutes.
- Stronger Reliability: Downtime has dropped, allowing teams to stay focused on production tasks.
- Smooth Onboarding: New employees get the equipment they need with correct settings from day one.
- Clear Communication: Updates are shared at every step, so teams always know what is happening.
- Trusted Partnership: The firm praised Bit by Bit for being responsive, professional, and able to handle any request.
- Perfect Rating: A 5.0 across quality, schedule, cost, and willingness to refer.