A boutique law firm needed a technology partner who could fix recurring outages, modernize their aging server, and support a fast-moving legal practice. Bit by Bit delivered a seamless cloud migration, stronger security, and dependable daily support that helps the firm work without interruption.
“We’re 100% satisfied with their work. Bit by Bit has exceeded our expectations and is always easy to reach. They communicate clearly and deliver exactly what they promise.”
— Litigation Support Associate
The Challenge
The firm handles complex civil litigation and depends on stable technology to manage documents, email, and daily casework. For eight years they relied on an outsourced IT provider, but delays, repeated email outages, and slow issue resolution became a major problem. The firm needed a partner who could explain technical issues clearly, respond quickly, and rebuild their systems so they could focus on serving clients.
The Turning Point
The litigation support associate found Bit by Bit through a Google search. During the first conversations, Bit by Bit stood out for their responsiveness, professionalism, and ability to describe complex systems in plain language. The firm felt confident the team understood legal workflows and could deliver the upgrades they needed without disrupting daily operations.
The Transformation
Bit by Bit took over server management and carried out a full migration from a physical server to a custom cloud-based environment.
- Server Migration: replaced the in-house server with a cloud system built for speed and stability.
- Cybersecurity Enhancements: added VPN access, two-factor authentication, and secure remote connections
- Daily IT Support: resolved computer issues, handled software tools, and provided troubleshooting as needed.
- Hardware and Software Procurement: ensured staff had updated and properly configured devices.
- Dedicated Support Team: included account managers, technicians, and senior engineers who stayed in close communication and oversaw the entire ticketing and update process.
The migration was smooth, the new cloud environment worked immediately, and staff saw improvements right away.
The Results
- Fewer Outages: Email issues that once occurred monthly have happened only once in two years.
- Lower Costs: The engagement costs less than the firm’s previous provider while delivering higher value
- Faster Issue Resolution: Most support requests are handled the same day.
- Clear Communication: Technical steps and recommendations are explained in simple terms.
- Reliable Project Delivery: Work is completed ahead of schedule and within budget
- Top Client Rating: The firm rated Bit by Bit 5.0 across quality, schedule, cost, and likelihood to refer.