When a Connecticut-based trailer and container leasing company started growing faster than its IT could handle, its team decided they needed a new partner to manage their technology. After outgrowing their previous provider, the company brought in Bit by Bit to take over IT management, cybersecurity, and a full infrastructure refresh.
Today, they resolve tickets faster and have an IT foundation that helps them streamline operations and continue to expand.
“Bit by Bit Computer Consultants' communication is impressive. They're always willing to do better. They take their CSAT and customer satisfaction very seriously. It's always nice to have someone who actually cares and sees you as a partner.”
— Project Engineer, Trailer Leasing Company
The Challenge
The company leases trailers and containers and fabricates custom modular units for customers across multiple industries. As the business grew through acquisitions, its existing managed services provider couldn't scale to meet increasing demands.
Between the documentation gaps, network complexity, cybersecurity concerns, and backup systems due for an upgrade, there was plenty to address. With multiple locations and infrastructure that had grown through acquisition, they needed a partner who could think strategically while still responding to day-to-day demands.
The Turning Point
The trailer leasing company’s Project Engineer had previously worked with Bit by Bit in another role and had firsthand experience of our capabilities in action. When the company began searching for a new IT partner, he reached out to see if we were accepting clients. After a few initial conversations with leadership, the company chose Bit by Bit for our proven track record, strong communication, and genuine commitment to customer success.
The Transformation
Our Bit by Bit team took over all IT operations and began modernizing the company's infrastructure while handling daily support needs.
- Complete Documentation and Onboarding: Worked with the previous provider to transfer all documents, then uploaded comprehensive documentation to the company’s management platform.
- Network and Infrastructure Streamlining: Organized usernames, passwords, ISP documents, and network configuration across multiple locations.
- Advanced Security Implementation: Deployed SentinelOne on all machines and implemented CASE for remote support capabilities.
- Server Backup Modernization: Took over Veeam backup management, putting reliable data protection in place across the organization.
- Cloud Migration Planning: Developed a strategy to decommission on-premises servers and transition to full cloud infrastructure.
- Cybersecurity Training: Partnered with the company’s cybersecurity team on email security, phishing tracking, and upcoming phishing campaign training through their platform.
- VoIP Implementation: Led Microsoft Teams phone routing system deployment with dedicated VoIP specialists.
- ERP System Support: Interfaced with a third-party ERP vendor to support the company’s users with installs and related processes.
The Results
After receiving this level of comprehensive support, the company saw measurable improvements in both speed and reliability across all their IT operations. Their team now benefits from:
- Faster Ticket Resolution: Compared to their previous provider, the difference is significant: issues get resolved quickly and help them get back to work with minimal disruption.
- Structured Support Process: Their new ticketing system, which requires users to submit formal requests, helps ensure nothing gets missed.
- Complete Network Documentation: Their internal team has easy access to full documentation of the company’s network infrastructure, making troubleshooting faster and keeping everyone on the same page as the company continues to grow.
- Exceptional Communication: The team always knows what’s happening with their IT and can connect with support when necessary, thanks to having weekly and biweekly Microsoft Teams meetings, dedicated customer success manager, and Microsoft Teams chat for urgent issues.
- On-Time, On-Budget Delivery: With a provider that consistently meets deadlines and stays within budget while remaining flexible to changing needs, the company can move forward on its goals without costly delays or unexpected setbacks getting in the way.
- Strong Partnership Focus: The company has an IT partner that treats their goals as a shared priority, with a track record of client satisfaction to back it up
- Perace of Mind: Rated 4.5 overall with a perfect 5.0 for quality and referrals, the team has the support of a provider other businesses trust enough to refer