A fast-growing pharmaceutical company needed reliable IT support to keep its research and office operations running smoothly. With new projects, expanding staff, and a busy development pipeline, the team needed a partner that could respond quickly, stay organized, and guide their growth without slowing their work. Bit by Bit became that partner.
“They know what they’re doing, and the team is prompt and well-organized. We can always reach them when we need help, and they go above and beyond to meet our needs.”
— Business Operations Coordinator, Pharmaceutical Company
The Challenge
The company focuses on discovering and developing small-molecule protease inhibitors that address unmet medical needs. As the team grew, their internal IT capacity struggled to keep up. They needed help installing software and hardware, maintaining their systems, and setting up reliable technology for new office spaces. The internal team was stretched thin, and they needed a provider they could reach anytime, day or night, without delays or confusion.
The Turning Point
The company searched online for managed service providers and interviewed several candidates. Bit by Bit stood out for their strong communication, clear proposals, and professional approach. Expectations were set from the beginning, the process was organized, and leadership trusted that Bit by Bit could take on both daily support and larger office build-out projects.
The Transformation
Bit by Bit took over as the company’s ongoing IT partner and now manages support for both office and research environments.
- Comprehensive IT Support: Install software, configure hardware, and handle daily troubleshooting.
- Office Expansion Work: Set up all technology and equipment for a new location, ensuring everything was installed correctly
- Flexible Engagement: Provide on-demand assistance while staying on schedule and within budget.
- Clear Communication: Coordinate through email, Zoom, and Microsoft Teams to keep all work aligned.
- A Dedicated Team: Assign five to six specialists who handle recurring work and special projects.
The Results
The company gained reliable support, smooth operations, and a responsive team they can reach at any time.
- 24/7 Availability: Bit by Bit is always reachable, which is critical to the company’s fast-moving research.
- Fast Turnaround: Issues are resolved quickly, minimizing disruptions to important lab and office work.
- Efficient Office Setup: The new location was fully equipped and ready on schedule.
- A Trusted Relationship: The client values the team’s professionalism, flexibility, and consistent performance.
- Strong Satisfaction: The company rates Bit by Bit 4.5 overall, with perfect scores for cost, schedule, and willingness to refer.