This New York based architecture and engineering firm produces complex curtain wall and facade designs for major construction projects. As their workload grew, their outdated systems held the team back. They partnered with Bit by Bit to stabilize their technology, improve security, and create a strong foundation for ongoing project work.
“They’re super knowledgeable. Our account manager and security specialist are definitely experts in their fields.”
— Finance Director, Architectural and Engineering Firm
The Challenge
When the firm became independent, they needed an entirely new IT environment to support trading, communication, and daily operations. Nothing was set up yet, so the team required a partner who could design the entire infrastructure, acquire equipment, install systems, and keep everything running without slowing down the transition.
The Turning Point
After reviewing several proposals, the firm chose Bit by Bit for their strong technical experience and clear communication. The team appreciated that Bit by Bit offered specialists in every area, from account management to security. They wanted a partner who could explain problems in simple terms, set priorities, and follow through.
The Transformation
Bit by Bit took a complete look at the firm’s infrastructure and upgraded each part of the environment without slowing production. Their work included:
- Updating servers for better speed and stability
- Rebuilding and strengthening firewalls to close security gaps
- Replacing outdated systems and improving software and hardware choices
- Providing fast help desk support for staff issues
- Adding a ticketing system so employees could track requests
- Giving ongoing guidance through routine check-ins and project reviews
These steps helped the firm move from a reactive IT setup to a steady and organized environment.
The Results
Once the upgrades were in place, the difference was easy to see.
- Faster systems supported large design files and daily workflows
- Better security controls reduced risk and improved reliability
- Clear project plans set expectations and timelines
- Support requests were resolved quickly by familiar technicians
- Staff gained confidence in their tools and could focus on client deadlines
- The firm rated Bit by Bit 5.0 in every category, including quality, cost, and willingness to refer