A third-party administration firm needed stable, long-term IT support to host their servers, modernize aging infrastructure, and keep daily operations running without interruption. Bit by Bit became their trusted partner, guiding every major upgrade and supporting their environment for more than ten years.
“They’re quick to point me in the right direction and always understand what I’m trying to do.”
— Systems Administrator, Third-Party Administration Company
The Challenge
The company manages medical, dental, and pension annuity benefits for its clients. As demand grew, their existing infrastructure could no longer support daily operations. Their servers needed to be moved, upgraded, and stabilized without risking data or causing disruptions. The internal systems administrator needed a partner who could offer clear options, long-term planning, and dependable support during critical transitions.
The Turning Point
The firm first hired Bit by Bit for backup support after the company president recommended them. When their data center needed to be relocated, the timing matched the firm's need for a full infrastructure improvement. Bit by Bit presented several upgrade paths with transparent pros, cons, and costs. Their clarity and willingness to walk through each decision made the choice simple, and the firm expanded the engagement from backups to full infrastructure management.
The Transformation
Bit by Bit rebuilt the firm’s infrastructure and continues to provide steady, long-term support.
- Server Migration: Moved all servers to Bit by Bit’s data center and upgraded aging systems.
- Infrastructure Design: Created a reliable and scalable environment built for resiliency and performance.
- IT Consulting: Guided leadership through every major project, offering honest feedback and best practices.
- Remote and Onsite Support: Provided troubleshooting, remote sessions, and in-person visits as needed.
- Dedicated Team Structure: Used a tiered support model with higher-level engineers stepping in for complex issues.
These improvements gave firm a stable, modern infrastructure and a partner who understands their systems and goals.
The Results
- Stable Environment: Their updated infrastructure has run smoothly for three to four years with minimal downtime.
- Long-Term Planning: Bit by Bit and the firm now plan upgrades on a five to ten-year timeline.
- Strong Project Management: Work is organized, deadlines are met, and multi-step projects are coordinated across teams.
- Broad Expertise: The firm values Bit by Bit’s deep technical knowledge and practical guidance on every initiative.
- Reliable Support: Remote and onsite assistance keeps issues from slowing the business.
- Perfect Rating: 5.0 across quality, schedule, cost, and willingness to refer.