A Global Nonprofit needed reliable, modern technology to support staff working across multiple continents. Their aging server, limited remote access, and traditional phone system slowed communication and made daily tasks harder than they needed to be. Bit by Bit modernized their environment, improved security, and created a stable cloud foundation the organization continues to rely on today.
“The workflow is excellent. Bit by Bit answers any support ticket we send within a half-hour.”
— Project Manager
The Challenge
The nonprofit operates globally, supporting financial analysts, portfolio managers, and traders. Their legacy systems made collaboration difficult for a team that frequently traveled or worked remotely. A traditional server, on-prem email, and outdated phone hardware limited access, slowed response times, and made secure data management more difficult. The organization needed a partner who could modernize their environment and provide dependable support across time zones.
The Turning Point
Leadership began searching for an IT partner who could manage both daily support and long-term modernization. They evaluated several providers and chose Bit by Bit for their responsiveness, clear communication, and transparent pricing. Expectations were set early, and the team brought a structured approach the organization could trust.
The Transformation
Bit by Bit rebuilt the association’s technology environment and continues to manage all IT operations.
- Cloud Migration: Moved email and files from a local server to Microsoft 365 for faster, easier access.
- VoIP Deployment: Replaced the traditional PBX system with a modern VoIP solution that supports global communication.
- Data Protection: Implemented a local RAID system with real-time cloud backups.
- Managed Support: Provide ongoing desktop support, updates, and proactive monitoring.
- Security Oversight: Supported website and transaction security during credit card processing updates.
Bit by Bit remains the association's long-term partner under a monthly managed services agreement.
The Results
The modernization improved performance, strengthened security, and supported the organization’s global operations.
- Seamless Remote Work: Staff can work securely from any location.
- Smooth Onboarding: A clear transition plan made setup simple, even while switching vendors.
- Stronger Protection: Real-time backups and updated safeguards protect sensitive financial data.
- Responsive Support: Tickets receive fast responses, often within 30 minutes.
- Clear Communication: Predictable billing and open updates build trust.
- Long-Term Partnership: Continuous service since 2016 with consistent positive feedback.