An international promotional marketing agency that manages national contests, sweepstakes, and promotional campaigns that depend on accuracy, timing, and secure technology. As the agency grew, their standalone computers and aging tools slowed down fast-moving work. They needed a partner who could build a stable network, protect sensitive data, and support their team with quick responses. Bit by Bit became that partner more than 25 years ago and continues to manage all IT operations today.
“It gives me peace of mind that even if I can’t be there to help someone, I know these guys can do it well and quickly.”
— President and CEO
The Challenge
The agency runs large promotional programs for major brands. Their campaigns require fast response times, error-free data handling, and reliable systems. Years ago, the agency relied on standalone computers that made collaboration difficult and made sensitive information harder to secure. They needed to move to a centralized network, modernize their environment, and find a partner who could keep pace with their high workload.
The Turning Point
After reviewing several IT firms, the agency chose Bit by Bit because the team listened closely, asked the right questions, and understood exactly what the agency needed. Bit by Bit presented a clear plan to replace the outdated setup with a modern network and provide long term support. What started as a single project became a partnership that has lasted more than two decades.
The Transformation
Bit by Bit rebuilt the agency’s IT environment and continues to manage all technology operations across the agency.
- Server and Network Management: Designed and maintain a virtual server environment that supports key business functions.
- Security Configuration: Created and update firewall rules, access permissions, and key security controls.
- Exchange Server Setup: Implement and manage Ventura’s email environment for reliable communication.
- Remote Collaboration: Enabled seamless remote operations during COVID-19 to keep campaigns moving.
- Dedicated Support Team: Provide ongoing service through skilled engineers and account managers who understand the agency’s systems and workflow.
The Results
The partnership has brought long-lasting stability and strong performance to Ventura’s IT operations.
- Consistent Performance: Systems stay fast and dependable, even during high-volume campaign seasons.
- Reliable Security: Tailored firewall rules and permissions safeguard sensitive information.
- Quick Support: Bit by Bit responds fast and resolves issues with minimal downtime.
- Seamless Remote Work: The team shifted smoothly to remote access with full connectivity.
- Trusted Partnership: More than 25 years of ongoing service marked by clear communication and dependable execution.
- High Satisfaction: Ventura rates Bit by Bit 4.5 overall, with perfect scores for quality, cost, and likelihood to refer.