A nonprofit film organization needed dependable IT support to manage daily requests, update aging systems, and guide long term planning. Their previous provider was slow to respond and often left the team waiting for help. Bit by Bit delivered steady support, modernized key systems, and helped the organization stay focused on its mission to support filmmakers.
“Bit by Bit is integrated with our business. We’re thrilled that our day to day needs and long term maintenance objectives are being met efficiently.”
— Operations Manager, Nonprofit Film
The Challenge
The organization needed better day to day service and stronger long term planning. Their previous IT provider was slow to respond, which created delays and made it hard to keep systems updated. Staff needed reliable support, better security, and guidance on best practices for the future.
The Turning Point
A contractor working with the nonprofit recommended Bit by Bit. After speaking with the team, leadership chose them for their expertise, responsiveness, and clear communication. They wanted a partner who could support daily needs and help reevaluate systems as the organization grew.
The Transformation
Bit by Bit created a support model that blended proactive planning with fast day to day assistance.
- Daily Support: Staff can call or email and receive quick responses with ticket confirmation.
- Infrastructure Upgrades: Updated servers, firewalls, email systems, and document storage.
- Internal System Audit: Reviewed all systems to identify improvements and training needs.
- Strategic Planning: Worked with leadership on long term goals and technology best practices.
- Full IT Team: Provided multiple specialists and consistent points of contact.
The Results
The organization now benefits from stronger systems, faster support, and better long term planning.
- Reliable Daily Support: Tickets are answered quickly and consistently.
- Improved Stability: System upgrades reduced issues and improved performance.
- Better Planning: Long term maintenance goals are met efficiently.
- Enhanced Communication: Regular calls and onsite visits keep everyone aligned.
- Perfect Client Rating: 5.0 across quality, schedule, cost, and willingness to refer.