A design academy needed reliable IT support to keep its programs, staff, and operations running smoothly. After struggles with slow responses and unclear billing from a previous provider, they turned to Bit by Bit for steady guidance, better communication, and a support team they could trust.
“Their responsiveness is really great, they resolve issues promptly. Bit by Bit’s team is fair, professional, and upfront about everything.”
— Deputy Director
The Challenge
The academy operates exhibitions, membership programs, and public events. Their former IT provider often responded late, left issues unresolved, and added charges that did not match the work performed. Staff could not rely on the support they were receiving, and leadership needed a partner who would be clear, responsive, and dependable. Daily tasks had become harder than they should have been, and the Academy wanted a team that could stabilize their environment and make support simple.
The Turning Point
The Deputy Director had worked with Bit by Bit in a previous role and trusted their approach. When ongoing problems with their provider started affecting staff output, she recommended moving to Bit by Bit. From the start, Bit by Bit was responsive, organized, and focused on giving the Academy the level of service they needed. The switch provided immediate relief and gave staff a partner who understood their work and their pace.
The Transformation
Bit by Bit became the Academy’s full managed services provider and began building a strong technology foundation.
- Managed IT Services: to monitor systems, handle updates, and reduce day to day problems.
- Cybersecurity Oversight: to keep devices, accounts, and data protected.
- Help Desk Support: through fast virtual assistance and onsite visits when needed.
- Clear Ticketing and Follow Up: to track issues and provide updates throughout the process.
- A Dedicated Team: including support technicians, a help desk manager, and an account lead.
Everything from patching to troubleshooting to security checks is now handled by a team the Academy knows and trusts.
The Results
The partnership brought noticeable improvements to stability, communication, and daily productivity.
- Fewer Technical Issues: Regular maintenance and oversight reduced recurring problems.
- Fast Responses: Requests are handled quickly, which keeps staff and programs moving.
- Honest and Predictable Billing: No surprise charges and full clarity on services.
- Stronger Security: Better controls and monitoring across devices and accounts.
- Reliable Communication: The team follows up consistently and keeps leadership informed.
- A Trustes Relationship: Bit by Bit has become a dependable long term partner.