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MaxCS Private Cloud

Fully Managed Cloud-based VoIP PBX and Contact Center

MaxCS Private Cloud is turn-key managed business communications service that combines AltiGen’s time tested MaxCS VoIP business phone system, contact center solution, and cost-effective SIP trunks hosted in a secure private cloud. It’s an all-inclusive subscription-based solution that doesn’t require any upfront investment in PBX /call center hardware. 

Whether upgrading from an existing AltiGen phone system or deploying as a first time customer, MaxCS Private Cloud will provide an easy to manage solution that reduces communications costs and your total cost of ownership (TCO).

Benefits for Existing Customers

  • Seamless migration from an existing AltiGen premise-based PBX to cloud
  • Leverage investment in existing AltiGen phones
  • No retraining of administrator or user
  • No SA renewal costs
  • Loyal customer discount
  • Advanced business-class PBX and contact center feature set
  • Secure dedicated virtual server
  • Eliminate upfront CAPEX with no PBX hardware to buy
  • Reduce IT and OPEX with no PBX to maintain
  • Lower communications costs with cost-effective SIP trunks
  • Single bill for software and communications

Benefits for New Customers

  • Advanced business-class PBX and contact center feature set
  • Secure dedicated virtual server
  • Eliminate upfront CAPEX with no PBX hardware to buy
  • Reduce IT and OPEX with no PBX to maintain
  • Lower communications costs with cost-effective SIP trunks
  • Single bill for software and communications

MaxCS Phone System

Whether your company is large or small, branch office or headquarters, single site or multiple offices, AltiGen has the right VoIP phone system for your business. AltiGen IP PBX systems have been designed to be robust, flexible, reliable and cost effective — and easily scale in both size and capability. Since the features are delivered as software, unlike proprietary hardware-based phone systems, you are in control, able to deploy exactly the features and applications your business requires. 

AltiGen’s all-in-one MaxCS VoIP business phone system includes a complete enterprise PBX feature set that meets the communications requirements of any size business.

Advanced PBX Capabilities

  • Auto Attendant / IVR
  • Voicemail
  • Meet-me Audio Conference Bridge
  • Mobile PBX

Intuitive User and Admin Apps

  • Operator Console
  • Windows User Client
  • Windows Administration Client

Comprehensive PBX Features

  • Account Codes
  • Business Hours Profile
  • Busy or Ring No Answer Call Handling
  • Call Forwarding and Remote Call Forwarding
  • Call Park and Pick Up (Station)
  • Call Park and Pick Up (System)
  • Call Park Ring Back Identification to Operator
  • Call Restrictions
  • Caller ID
  • Caller ID Routing
  • *Centrex Transfer
  • Conference Call (Station)
  • Configurable Phone Display
  • Conversation Recording
  • Dialed Digit Translation
  • Dial Last Caller
  • Direct Inward Dial (DID)
  • Directory Name Announcement
  • Distinctive Call Waiting Tone
  • Distinctive Ringing
  • Do Not Disturb
  • Extension Activity Display and Greeting
  • Extension Based Feature Profile
  • *FSK-based Message Waiting
  • Hands Free (dial tone mute) Mode
  • Hands Free (Intercom) Mode
  • Holiday Routing
  • *Hop Off Calls over VoIP or T1/PRI Tie Trunks
  • Hunt Group
  • Individual and System Call Pick Up
  • Intercom Call
  • Line Park
  • Live Call Handling
  • Mobile Extension
  • Multiple Call Waiting with Personalized Greetings
  • Music on Hold
  • One Number Access
  • Operator Off-line
  • Out Call Routing Configuration
  • Outside Call Blocking
  • *Paging (IP)
  • *Paging (analog trunk or station port)
  • *Paging (Audio-Out Port)
  • Personal Call Park and Pick Up
  • Single Call Waiting
  • Station Log In/Log Out
  • System and Station Speed Dial
  • System Backup and Restore
  • Transfer Caller to AltiGen Voice Mail System
  • Transfer Caller to AA
  • Virtual Extensions
  • Workgroup Call Pickup
  • Multi-lingual support
Note: Features marked with an * is not supported on MaxCS Private Cloud.

MaxACD Contact Center

AltiGen’s MaxACD is a complete, all software VoIP contact center solution that seamlessly integrates to our MaxCS business phone system. At the heart of MaxACD is a powerful, software-based Automatic Call Distribution (ACD) engine which offers sophisticated call routing and distribution options. It includes a comprehensive call center feature set and capabilities comprising of agent/supervisor clients, monitoring, management, call recording and call reporting.

MaxACD key features include:

  • Call Center Agent Client
  • Call Center Supervisor Client
  • Call Recording
  • Call Reporting
  • Advanced Call Routing

Intuitive User and Admin Apps

  • Operator Console
  • Windows User Client
  • Windows Administration Client

Call Distribution Highlights

Deployed by businesses worldwide for:

  • Customer Service Centers
  • Technical Support
  • Sales and Marketing
  • Outbound Telemarketing
  • Collections
  • Etc…

MaxCS Private Cloud – How it Works!

MaxCS Private Cloud is a subscription-based managed service, which doesn’t require any upfront capital investment. All PBX and contact center software is installed and ready on-demand. 

You simply order the number of users (seats) and select the number of agent, supervisor and call recording seats that your business needs. In addition, you can either choose AltiGen’s cost-effective SIP service or bring your own. 

Software assurance is included with the monthly subscription, meaning you will always get up-to-date software with MaxCS Private Cloud.

What You Get!

MaxCS Private Cloud Key Components

  • MaxCS Server & Client Software
  • MaxCS IP PBX & Contact Center Software
  • MaxCommunicator and IP Talk desktop applications
  • VoIP Codecs (G.711, G.729)
  • Meet-me Audio Conference bridge supporting up to 30 participants

Supported AltiGen IP Phones

  • IP 705, IP 710, IP 720

Private Cloud Server & Software

  • Up to 100G of data storage, scalable on demand
  • Microsoft Windows Server 2008 Data Center Edition, Hyper-V, SQL Server 2008 R2
  • 24×7 system monitoring

SIP Services

  • Dynamic SIP Trunks supporting multiple concurrent calls
  • Cost-effective SIP minute bundles
  • DIDs, toll free, local/national/international calling, plus E911
  • Number portability services
  • Secured VoIP calls with Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption
For existing customers, an authorized AltiGen partner will help you seamlessly migrate your premise-based MaxCS phone system to MaxCS Private Cloud. You will be able to leverage your investment in existing AltiGen phones, and your staff will be able to enjoy existing and new business features without having to relearn a new solution. 

In addition, you will be able to utilize the same intuitive administrative and management interfaces to manage your MaxCS IP-PBX and Contact Center solution that is securely hosted in the AltiGen Cloud.